Privacy Policy

NoorNet Technologies LLC ("we," "our," "us") is committed to protecting and respecting your privacy. This privacy policy explains how we collect, use, disclose, and safeguard your information when you use our online platform and services related to telecommunications and internet provision.

Information We Collect
We collect personal information that you voluntarily provide to us when using our services, including but not limited to your name, contact details, billing information, and any other information necessary to provide you with internet connectivity, network installation, customer support, or internet security solutions. Additionally, we may collect technical data such as IP addresses, browser type, and browsing behavior to enhance your experience and improve our services.

How We Use Your Information
Your information is used to:
- Provide, maintain, and improve our internet and telecommunications services
- Process and manage payments and billing
- Respond to customer service requests and provide support
- Communicate important updates related to your account or our services
- Comply with legal obligations and regulatory requirements
- Enhance security and prevent fraud

Legal Basis for Processing
Where applicable under the General Data Protection Regulation (GDPR) and similar laws, we rely on one or more of the following legal bases to process your personal data: your consent, performance of a contract, compliance with a legal obligation, protection of your vital interests, or our legitimate interests which do not override your fundamental rights.

Data Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your data with trusted service providers who assist us in operating our business, such as payment processors, network maintenance partners, or customer support agencies, provided they commit to protecting your information in accordance with this policy. We may also disclose information when required by law, regulation, or governmental request.

Data Security
We implement appropriate technical and organizational measures to safeguard your personal data against unauthorized access, alteration, disclosure, or destruction. Our security protocols are regularly reviewed to maintain high standards of protection.

Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce agreements. When your data is no longer needed, we securely delete or anonymize it.

Your Rights
Depending on your jurisdiction, you may have the following rights regarding your personal data:
- The right to access and receive a copy of your personal data
- The right to rectify inaccurate or incomplete information
- The right to erase your personal data in certain circumstances
- The right to restrict or object to processing
- The right to data portability
- The right to withdraw consent when consent is the legal basis for processing
- The right to lodge a complaint with a supervisory authority
To exercise any of these rights, please contact us by mail at the physical address provided below.

Use of Cookies and Tracking Technologies
Our site may use cookies and similar technologies to enhance user experience, analyze site usage, and support marketing efforts. You have the option to manage cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of our services.

International Data Transfers
As a company operating in the UAE, your data may be transferred to and processed in countries outside your own. In such cases, we ensure that appropriate safeguards are in place to protect your privacy consistent with applicable data protection laws.

Children’s Privacy
Our services are not intended for individuals under the age of 16. We do not knowingly collect personal data from children without verifiable parental consent. If we become aware that a child has provided us with personal data without such consent, we will take steps to delete that information promptly.

Changes to This Privacy Policy
We may update this privacy policy from time to time to reflect changes in our practices, legal requirements, or service offerings. We encourage you to review this policy periodically. Continued use of our services after changes indicates acceptance of the updated terms.

Contact Information
If you have any questions or concerns about this privacy policy or our data practices, you may write to us at:
NoorNet Technologies LLC
45 Al Wasl Road, Suite 12A
Dubai, Dubai Emirate
00000
United Arab Emirates

Your privacy is important to us, and we are committed to treating your information with care and respect.